TANF work-requirement monitor must resolve whether to recoup, waive, or refer

Situation

TANF work-requirement monitor in a TANF office with thin work-participation documentation has one working extract — identity-proofing exception queue — after an identity-proofing vendor outage that opened a manual path. If identity-proofing exception queue cannot support to recoup, waive, or refer, the honest Public Benefits output is hold.

Decision

TANF work-requirement monitor in a TANF office with thin work-participation documentation must choose To recoup, waive, / Refer for prosecution using identity-proofing exception queue after an identity-proofing vendor outage that opened a manual path.

Hypotheses to test

• An identity-proofing vendor outage that opened a manual path is noise around an already-controlled Trafficking and Eligibility Fraud process in a TANF office with thin work-participation documentation, given identity-proofing exception queue.
• An identity-proofing vendor outage that opened a manual path is the event in identity-proofing exception queue that forces To recoup, waive, for TANF work-requirement monitor under Public Benefits.
• Identity-proofing exception queue shows a one-file miss after an identity-proofing vendor outage that opened a manual path, not a Trafficking and Eligibility Fraud program failure.
• Identity-proofing exception queue cannot decide to recoup, waive, or refer yet after an identity-proofing vendor outage that opened a manual path; hold is the only Public Benefits close a TANF office with thin work-participation documentation can defend.

Analysis required

• Quantify overpayment if to recoup, waive, or refer is wrong.
• Separate a case-level error from a program-design failure in a TANF office with thin work-participation documentation.
• Match household facts in identity-proofing exception queue to the rule that pays the benefit.
• For this Public Benefits Trafficking and Eligibility Fraud file, read identity-proofing exception queue against an identity-proofing vendor outage that opened a manual path and write the one fact that would move to recoup, waive, or refer for TANF work-requirement monitor.

Recommendation

Choose To recoup, waive, / Refer for prosecution on this Public Benefits / Trafficking and Eligibility Fraud packet (identity-proofing exception queue after an identity-proofing vendor outage that opened a manual path). Lead with the Public Benefits option identity-proofing exception queue can support after an identity-proofing vendor outage that opened a manual path, then the two facts that force it, then the Monday action for TANF work-requirement monitor in a TANF office with thin work-participation documentation.