Assess whether a top customer is actually sticky (c5ff14)
August 31, 2026 · SmartSolo
Situation
QoE add-backs the seller marked 'normalized' arrived with a TSA that expires before replacement systems exist for working-capital true-up analyst. That is a M&A Due Diligence Legal, IP, and Regulatory decision on a top customer is actually sticky in a strategic buyer looking at a carve-out from a conglomerate.
Decision
Working-capital true-up analyst in a strategic buyer looking at a carve-out from a conglomerate must choose Proceed / Reprice / Walk / Hold using QoE add-backs the seller marked 'normalized' after a TSA that expires before replacement systems exist.
Hypotheses to test
- The population in QoE add-backs the seller marked 'normalized' is the one a TSA that expires before replacement systems exist named, so Proceed follows for this Legal, IP, and Regulatory file.
- The population in QoE add-backs the seller marked 'normalized' is adjacent only to a TSA that expires before replacement systems exist; Reprice is the honest M&A Due Diligence call.
- A strategic buyer looking at a carve-out from a conglomerate already contained a TSA that expires before replacement systems exist before QoE add-backs the seller marked 'normalized' arrived; no new Legal, IP, and Regulatory path.
- Provenance on QoE add-backs the seller marked 'normalized' after a TSA that expires before replacement systems exist is broken; do not pick Proceed or Reprice yet.
Analysis required
- Name the document working-capital true-up analyst still needs before signing.
- Test whether a TSA that expires before replacement systems exist is a diligence gap, a price chip, or a walk-away.
- Separate a one-off add-back from a recurring earnings issue in QoE add-backs the seller marked 'normalized'.
- For this M&A Due Diligence Legal, IP, and Regulatory file, read QoE add-backs the seller marked 'normalized' against a TSA that expires before replacement systems exist and write the one fact that would move a top customer is actually sticky for working-capital true-up analyst.
Recommendation
Choose Proceed / Reprice / Walk / Hold on this M&A Due Diligence / Legal, IP, and Regulatory packet (QoE add-backs the seller marked 'normalized' after a TSA that expires before replacement systems exist). The follow-on Legal, IP, and Regulatory action is what working-capital true-up analyst does next: implement the option, assign an owner, and log the missing fact.
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