Assess whether the system is high-risk under the EU AI Act (258346)

SITUATION In a retailer using generative AI in customer service, shadow-IT chatbot connected to customer PII is the evidence after a new use case bolted onto a model approved for a narrower purpose. Chief AI officer has to pick Policy or governance breach or Model defect for this AI Governance Vendors and Agentic Systems close using shadow-IT chatbot connected to customer PII.

DECISION Chief AI officer in a retailer using generative AI in customer service must choose Policy or governance breach / Model defect / Dual failure / Hold for the missing fact using shadow-IT chatbot connected to customer PII after a new use case bolted onto a model approved for a narrower purpose.

HYPOTHESES TO TEST 1. Shadow-IT chatbot connected to customer PII reads as Policy or governance breach once a new use case bolted onto a model approved for a narrower purpose is lined up to the same AI Governance population. 2. Shadow-IT chatbot connected to customer PII is closer to Model defect after a new use case bolted onto a model approved for a narrower purpose; Policy or governance breach would over-claim this Vendors and Agentic Systems extract. 3. Dual failure is still live in shadow-IT chatbot connected to customer PII for chief AI officer in a retailer using generative AI in customer service. 4. Shadow-IT chatbot connected to customer PII is missing the fact chief AI officer needs after a new use case bolted onto a model approved for a narrower purpose; stop this AI Governance close.

ANALYSIS REQUIRED 1. Check intended purpose and inventory status against EU AI Act / exam-readiness language after a new use case bolted onto a model approved for a narrower purpose. 2. Map the approved-use case to the system the system is high-risk would bind. 3. Check intended purpose and inventory status against EU AI Act / exam-readiness language after a new use case bolted onto a model approved for a narrower purpose. 4. For this AI Governance Vendors and Agentic Systems file, read shadow-IT chatbot connected to customer PII against a new use case bolted onto a model approved for a narrower purpose and write the one fact that would move the system is high-risk for chief AI officer.

RECOMMENDATION Choose Policy or governance breach / Model defect / Dual failure / Hold for the missing fact on this AI Governance / Vendors and Agentic Systems packet (shadow-IT chatbot connected to customer PII after a new use case bolted onto a model approved for a narrower purpose). If shadow-IT chatbot connected to customer PII cannot force a AI Governance label under Vendors and Agentic Systems, stop. Do not invent missing evidence a retailer using generative AI in customer service does not have.